Website Terms and Conditions
Last updated: 10 August 2026
1. About these terms
This website, www.luisamanea.com, is owned and operated by Luisa Manea (ABN 14 697 065 471), Cairns, Queensland 4868, Australia (referred to as “Luisa Manea”, “we”, “us” or “our”).
These terms apply when you browse or use this website, create an account, join the Collector’s List, contact us, or purchase an artwork, print, commission, gift card or other product from us.
By using the website or placing an order, you agree to these terms. If you are under 18, you must have the permission and supervision of a parent or legal guardian before making a purchase.
2. Changes to these terms
We may update these terms when our website, products, services or legal obligations change. The revised terms will take effect when they are published on the website. The terms applying to an order are those displayed when the order is placed, unless a change is required by law.
3. Website use and accounts
You may use the website for lawful, personal purposes. If you create an account, you are responsible for keeping your login details confidential and for activity conducted through your account. Please notify us promptly if you believe your account has been accessed without permission.
We may suspend or close an account, or restrict access to the website, where reasonably necessary to protect the website, our customers, our intellectual property or other people, or where these terms or the law have been breached.
4. Artwork and product information
We take reasonable care to describe and photograph each artwork and product accurately. However:
colours may appear differently depending on your screen, lighting and device settings;
dimensions are approximate unless expressly stated otherwise;
handmade paintings, ceramics, sculptures and mixed-media works may contain variations, textures and irregularities that form part of their individual character; and
frames, stands, plinths or styling objects shown in photographs are not included unless the listing says they are included.
Please read the individual listing carefully before purchasing. If a detail is particularly important to you, contact us at Lmanea@iinet.net.au before ordering.
5. Prices, availability and orders
Prices are shown in Australian dollars unless stated otherwise. Delivery charges and any other applicable costs will be displayed at checkout or agreed with you before payment.
Placing an order is an offer to purchase. An order is accepted when we confirm it and receive cleared payment. Because original artworks are one of a kind, an item may occasionally sell through another channel before the website is updated.
We may decline or cancel an order for a legitimate reason, including unavailability, a clear pricing or listing error, suspected fraud, an inability to deliver to the nominated address, or an unauthorised resale arrangement. If we cancel an order after payment, we will refund the amount paid for the cancelled item and its associated delivery charge.
We may change prices or discontinue products before an order is accepted. We will not increase the agreed price of an accepted order without your consent.
6. Payment
Payment must be made using one of the methods offered at checkout or otherwise agreed in writing. Payment services may be supplied by third-party providers and may be subject to their own terms and privacy practices.
You confirm that you are authorised to use the payment method and that the billing and delivery information you provide is accurate.
7. Delivery
Orders are sent to the delivery address supplied by you. Please check the address carefully before submitting the order and contact us immediately if it needs to be corrected.
Delivery dates are estimates unless we expressly agree to a guaranteed date in writing. We will let you know if we become aware of a significant delay. Where an artwork is described as insured or tracked, we will arrange that service with the carrier.
If a parcel is lost or arrives damaged, contact us as soon as possible at Lmanea@iinet.net.au. Please keep the artwork, its packaging and the delivery label, and provide clear photographs where possible. We will work with you and the carrier to investigate and provide any remedy required by law. You are not required to pursue the carrier yourself when we arranged the delivery.
8. Returns, faults and Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits any right or remedy you have under that law.
If an item is faulty, damaged in transit, unsafe, materially different from its description, or otherwise fails to meet an applicable consumer guarantee, please contact us as soon as reasonably possible. Depending on the circumstances and the seriousness of the problem, you may be entitled to a repair, replacement, refund or another remedy under the Australian Consumer Law.
We do not offer returns or exchanges simply because you change your mind, find an item elsewhere for a lower price, or decide that you no longer want it. This change-of-mind policy does not affect your rights under the Australian Consumer Law.
Please do not return an item before contacting us. If a return is required because the item fails to meet a consumer guarantee, we will provide return instructions and meet reasonable return costs as required by law.
9. Commissions and personalised work
Additional written terms may apply to commissions and personalised work, including the agreed subject, size, medium, price, deposit, timing, revision stages and delivery. If there is an inconsistency, the written commission agreement will apply to that commission.
Because commissioned and personalised works are made specifically for you, change-of-mind cancellations may not be accepted after work has begun. This does not limit your rights under the Australian Consumer Law.
If you provide photographs, logos, designer garments, patterns or other reference material, you confirm that you have the right to provide and authorise us to use that material for the commission. You must tell us if the material belongs to someone else or if its use is restricted. We may request evidence of permission or decline the commission where there is a reasonable intellectual-property or privacy concern.
Unless we agree otherwise in writing before work begins, Luisa Manea retains copyright in a commissioned artwork and may photograph, display, publish and reproduce it for portfolios, exhibitions, promotion, prints or other artistic purposes. If you require confidentiality, exclusive reproduction rights or a transfer of copyright, this must be agreed separately in writing and may involve an additional fee.
10. Copyright and intellectual property
Unless otherwise stated, all artwork, photographs, images, illustrations, sculptures, designs, videos, writing, branding and other content on the website are owned by or licensed to Luisa Manea and are protected by copyright and other intellectual-property laws.
Buying an original artwork, print or commission transfers ownership of the physical item only. It does not transfer copyright or grant permission to reproduce the work.
Without prior written permission, you must not copy, scan, download, reproduce, publish, alter, distribute, sell reproductions of, create merchandise from, use commercially, or use for artificial-intelligence training any artwork or website content. This includes using an artwork on invitations, business materials, advertising, products or commercial social-media content.
You may display a purchased physical artwork privately and may resell that physical item. Any resale does not include copyright. You may link to a public page on the website, provided the link does not suggest endorsement or misrepresent your relationship with Luisa Manea.
For reproduction, publication or commercial licensing enquiries, contact Lmanea@iinet.net.au. Permission must be confirmed in writing and may require a licence fee.
11. Limited-edition prints
Where a print is described as limited edition, its listing will state the relevant edition information. Limited-edition prints may be signed, numbered and recorded by the artist as described in the listing. An edition number is not a promise or guarantee of present or future financial value.
12. Care of artworks
Artworks should be handled, displayed, stored and framed appropriately for their materials. Avoid prolonged direct sunlight, excessive heat or moisture, and use professional framing or installation assistance where appropriate. Ceramics and sculptures may be fragile and should be placed securely.
Damage caused after delivery by misuse, accidents, unsuitable display, improper storage or failure to follow supplied care instructions is not a product fault. This does not affect any rights that cannot lawfully be excluded.
13. Gift cards
Gift cards are subject to any conditions displayed when purchased and to Australian law. Unless an exception under the Australian Consumer Law applies, a purchased gift card will be valid for at least three years from its date of supply. Any expiry date and material restrictions will be clearly stated. Gift cards are not redeemable for cash except where required by law.
14. Collector’s List and emails
If you expressly join the Collector’s List or otherwise consent to marketing, we may send you news, artwork releases, exhibition information and offers. Every commercial marketing email will identify us and provide a simple way to unsubscribe. We will action unsubscribe requests in accordance with applicable law.
Providing an email address for an order or enquiry does not, by itself, subscribe you to marketing. We may still send non-marketing messages reasonably required to respond to your enquiry, manage your account, or process and deliver your order.
15. Privacy
We may collect information you provide, such as your name, email address, telephone number, delivery address, order information and communication preferences. We use this information to operate the website, respond to enquiries, process and deliver orders, maintain business records, prevent fraud and, where you have consented, send marketing communications.
We do not sell customer or subscriber information. We may disclose information to service providers where reasonably necessary to operate the website or complete a transaction, including website-hosting, payment, email and delivery providers, or where required by law.
The website may use cookies and analytics tools to support functionality and understand website use. You can control some cookies through your browser settings, although disabling them may affect website functions.
To ask about, access or correct personal information we hold about you, contact Lmanea@iinet.net.au.
16. Acceptable use
You must not:
use the website for an unlawful, fraudulent or harmful purpose;
infringe another person’s intellectual-property, privacy or other legal rights;
upload or transmit malicious code, viruses or disruptive material;
attempt to gain unauthorised access to the website, an account or related systems;
scrape, harvest or collect information from the website without permission;
send spam or unsolicited messages through the website;
interfere with the website’s security or operation; or
falsely imply an association with or endorsement by Luisa Manea.
17. Third-party links and services
The website may link to third-party websites or use third-party services. A link does not necessarily mean that we endorse or control the third party. To the extent permitted by law, we are not responsible for third-party content, availability, security or privacy practices. You should review the third party’s terms and policies before using its services.
18. Website availability and liability
We aim to keep the website accurate, secure and available, but do not guarantee that it will always be uninterrupted, error-free or free from harmful components. Website and blog content is general information and is not professional, financial or investment advice.
To the maximum extent permitted by law, we exclude guarantees, warranties and liability that may lawfully be excluded. We do not exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.
To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of the website. This limitation does not apply where the loss results from our negligence, wilful misconduct, breach of an applicable consumer guarantee, or where liability cannot lawfully be limited.
19. Governing law
These terms are governed by the laws of Queensland, Australia. You and we submit to the courts of Queensland and any courts entitled to hear appeals from them. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
20. Contact
For questions about these terms, an order, a return, copyright permission or a commission, contact:
Luisa Manea
ABN 14 697 065 471
Cairns, Queensland 4868, Australia
Website: www.luisamanea.com