Frequent Asked Questions
Will you draw my (dog, family, girlfriend, mum, dad, baby, teacher, etc... )?
I'm happy to draw anything cute and joyful you request. Just email me detailed photos to Lmanea@iinet.net.au. The images should be clear. Due to copyright laws, you'll need to provide written permission from the photographer to send them to me so that I can use them as reference photos. Not following these guidelines can result in fines and court action. You, the commissioner, must follow through, as the artist will not know who took the photo.
Are prices in Australian dollars?
Yes, all shop prices are displayed and charged in Australian dollars. (AUD)
We like to use credit card payment through Stripe, as the website host WIX recommends.
It's easy, and we all know it's safe for you and me.
How long will my illustrations take?
Prints will take up to 5 working days to be dispatched.
Depending on the time of year, Illustrations take one to three weeks. Spring racing from September to December is my busiest time. I draw illustrations in order of payment received.
All work is hand-signed and arrives with a certificate of authenticity.
Do I pay before I receive my Illustration?
All hand-drawn illustrations, pre-made sculptures and prints must be paid for before processing.
If you don't like my style, don't order my work. There are strictly no refunds.
Once your order is processed, there are no cancellations.
Are your products made in Australia?
For quality control, all artworks are printed in Australia; where possible, all paint supplies are Australian.
How will my art be packaged and sent?
All artworks will be packaged in a strong cardboard box or cylinder and sent via Australia Post.
Download the Australia Post app to track your parcel easily.
I will text the Australia Post receipt with your tracking QRC and number.
Do you sell internationally?
Yes, international sales can be arranged. Please note that a tax on your end may need to be paid.
The final price will include delivery and insurance costs. Please get in contact for international sales (delivery)
My parcel has not arrived. What should I do?
Please check the QRC or tracking number, then email me your details.
What will a commission look like?
I will send you an almost completed image of the artwork before sending it out.
Please ensure that you are happy with the final result. This will happen only once; minor corrections can be made at this illustration stage.
You need to trust the process and my skills.
You can confidently purchase a commission if you like what I do and my style.
Do not place an order if you expect a style you do not see in my commission work, such as a newspaper-style cartoon.
Each Illustration is entirely different, as it is drawn freehand; sometimes, it has quirky little looks, just like us.
Can I make copies of your artwork?
No, you can't, even with close family and friends. Copyright remains with Luisa Manea, or I won't have a business.
This includes commissions. I will use your commission on my website as an example of my work when necessary.
If you want to avoid this, do not place an order.
Works can not be resold or reproduced in any way. For example, not even for your avatar
What is copyright?
As the copyright author and 1st owner, I have exclusive rights under the Australian Copyright Act 1968. It is an infringement of copyright to
reproduce any of Luisa Manea's works on any platform. No, you can't use my artwork or any commissions. or make prints, birthday invites
If you would like to, this involves a different price structure, and you need to contact me in writing at Lmanea@iinet.net.au.
Giclee print, what is it?
A digital ink using ink technologies that will last a lifetime and more if looked after in low light conditions away from moisture and insects.
Printed on acid-free paper, the acid-free paper will not turn yellow over time.
It should be handled with cotton gloves as the oils in our hands will mark the paper.
Prints should not be stored or shown in direct or high-level light.
Images need to be stored in acid-free tissue paper.
I protect my Illustrations and prints in plastic sleeves during transport; after receiving your print, you should dispose of the plastic sleeve.
Do prints change in price, and why?
Prints will change in price depending on the demand for the image. Especially if it's a limited edition print, it's pretty rare... Sometimes, there will be increases in paper or printing costs, or as my work becomes more collectable, so does the price.
I go to one of the best printing and scanning companies.
They charge more, and you can tell the quality is outstanding.
A.B.N. 14697065471
I am not registered for G.S.T.